Shipping & returns

At Hnava, we are committed to providing you with a seamless and transparent shopping experience. Below you will find the full details regarding our fast, free shipping service and our straightforward returns process.

1. Shipping Policy

Experience the convenience of our fast and free delivery service, ensuring your items reach you promptly.

Standard Delivery Timeframe: Our standard shipping timeframe is 1 to 2 business days, offering you a quick and efficient delivery process. Please note that while we strive for timely deliveries, occasional delays may occur due to unforeseen issues with our courier partners. We appreciate your understanding in such rare cases.

Same-Day Dispatch Cutoff: Orders placed before 1:00 PM are shipped same day, and 90% of our orders are delivered the very next working day. Orders placed after 1:00 PM will be shipped the following business day.

2. Return Policy Overview

We want you to be fully satisfied with your purchase from Hnava. If for any reason you're not, our return policy is designed to ensure your complete peace of mind.

Return Period: You have 14 days from the date of purchase to initiate a return.

3. Return Eligibility Criteria

To be eligible for a return, the product must meet the following criteria:

New Condition: The product must be in 100% brand new condition.

Unused & Undamaged: It must be completely unused, unworn, and undamaged.

Original Packaging: The original packaging must remain fully intact.

Hygiene Exclusions: For health and safety reasons, all health and beauty items are non-returnable once opened or unsealed due to hygiene reasons.

4. Step-by-Step Return Process

1. Initiate Return: Contact our customer support team by emailing us at contact@hnava.co.uk to begin the return process.

2. Product Inspection: Once we receive the returned item, our team will carefully inspect it to ensure it meets our return criteria.

3. Refund Authorization: If the returned product is in the required condition, we will initiate the refund process. Please note that the buyer is responsible for covering return postage costs.

5. Refund Processing & Timeframe

Once the returned product is inspected and approved, we will process your refund immediately.

The refunded amount will be issued directly through the original payment method used during the initial purchase.

6. Need Assistance?

We are committed to providing you with a seamless shopping experience at Hnava. If you have any questions about our shipping or return policies, please feel free to reach out to our dedicated customer support team at contact@hnava.co.uk. Your satisfaction is our priority, and we're here to assist you every step of the way.